Telecom Case Study

Team: Our customer was looking to supplement its team with an extension of outsourced staff with very high skills. Because recruitment, orientation, and training are expensive and time consuming processes, the telecom company decided to outsource their professional IT resources for the first time in their history. This was two years ago, and still today they remain highly satisfied. Our first team member established the project scope; the technology and current team was set up within a few days; and since then extended team has been growing with the demand. Currently we are operating with several customer teams at different levels with interfaces like IT, devops, cloud, development, product owners and specific project team members.

Project:??This first project was dedicated to end customers, based on a massive file download from FTP servers defined by end users.??Our team was the primary contributor? to the new project, and when completed the deliverables were integrated into the customer’s huge telecom ecosystem. ?Due to its success, numerous projects have since followed. The second project was a “security enhancement” type ? OAuth implementation. Another similar one was to design, create and implement a microservices architecture for a part of this ecosystem of services. Right now we are participating in the seventh project, this one related to speech-to-text translations, recording analysis, and automated phone bots using Artificial Intelligence.

Purpose:??All projects completed with our customer have been directly aligned to core business services for end users. All of them have provided something new, be it? a new service, new data monetization channel, new feature functionalities, or a new ?business growth opportunity? for the company, its resellers, sales and end customers.